1. Introduction
Vogler Property respects the privacy of people who contact us, visit our website or engage our services. This policy explains how we handle personal information in connection with development consulting, body corporate management and specialist strata services.
We seek to follow sound privacy practices consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable, and with relevant Queensland privacy requirements. The Information Privacy Act 2009 (Qld) primarily applies to Queensland public sector agencies and may impose requirements on certain contracted service providers; it does not automatically apply to every private business.
2. Information we collect
Depending on the services requested, we may collect names, contact details, addresses, lot and scheme details, ownership information, meeting and correspondence records, relevant financial and payment details, and information provided through enquiries or engagement documents.
Our website and its service providers may also collect technical information such as IP addresses, browser details and usage or security logs.
3. How we collect information
We generally obtain information from you, authorised representatives, bodies corporate, committees, developers, professional advisers, publicly available records and other sources where lawful and relevant to our work.
Where practical and lawful, you may make a general enquiry without providing information beyond what is needed for a response.
4. Why we use information
We use personal information to respond to enquiries; provide and administer our services; communicate with owners, committees and other stakeholders; maintain scheme records; prepare meeting documents and reports; coordinate service providers; administer accounts; protect our systems; and comply with legal obligations.
We do not sell personal information for marketing purposes. We will only send direct marketing where permitted by applicable law and will honour applicable opt-out requests.
5. Disclosure and body corporate records
Information may be shared with relevant bodies corporate, authorised representatives, professional advisers, insurers, financial institutions, technology providers, contractors and government authorities where necessary, authorised or required by law.
Access to body corporate records is governed by the applicable community titles legislation. Some records may be accessible to persons entitled to inspect them under that legislation, even if they contain personal information. We assess requests under the relevant legal framework.
6. Security and retention
We take reasonable administrative, technical and physical measures to protect information against unauthorised access, loss, misuse and disclosure. Information is retained for operational, contractual and legal purposes, including applicable body corporate recordkeeping requirements.
When information is no longer required and lawful retention obligations have ended, we take reasonable steps to securely destroy or de-identify it.
7. Website and cookies
Our website may use essential cookies, security measures and technical logs. If analytics, embedded media or other third-party technologies are enabled, they may collect additional information. We will update this section to reflect the website's actual configuration.
When you submit an online enquiry, we process your name, email address, optional telephone and scheme or project details, selected service and message to respond to you. We use Postmark to email your enquiry to Vogler Property and send you an acknowledgement. Email open and link tracking are disabled for these messages. Please do not include unnecessary sensitive personal information.
8. Overseas processing
Some providers supporting our systems may store or process information outside Australia. Where this occurs, we will take reasonable steps to address applicable privacy obligations and protect the information. We will identify likely overseas recipient countries where practicable and required by law once the relevant providers and hosting arrangements are confirmed.
9. Access and correction
You may request access to personal information we hold about you or ask us to correct information you believe is inaccurate, incomplete or out of date. We may need to verify your identity and consider applicable legal restrictions, including the rules governing body corporate records.
10. Privacy concerns and complaints
Please contact us using the details below if you have concerns about how your information has been handled. We will consider your concern and aim to respond within 30 days.
Where the Commonwealth Privacy Act applies, you may also be able to complain to the Office of the Australian Information Commissioner. Other complaint avenues may apply depending on the circumstances.
11. Changes to this policy
We may revise this policy as our services, technology and legal obligations change. The latest version will be made available on our website.
12. Contact
Vogler Property
PO Box 50, North Lakes QLD 4509
Email: info@vogler.au
Telephone: 0494 003 933
Website: www.vogler.au